Introduction to Total Quality: Pearson's Quality Management for Organizational Excellence (Ninth Edition) PDF
Total Quality Management Pearson Education Pdf Free Download
Total quality management (TQM) is a philosophy and methodology that aims to achieve customer satisfaction and organizational excellence by involving all stakeholders in continuous improvement of products, processes, and services. TQM is widely adopted by many organizations across different industries and sectors, as it can help them gain a competitive edge, reduce costs, enhance quality, and foster innovation.
Total Quality Management Pearson Education Pdf Free Download
If you are interested in learning more about TQM and how to apply it in your organization, you might want to check out the books and resources offered by Pearson Education, one of the leading publishers and providers of educational materials and solutions. In this article, we will introduce you to Pearson's quality management for organizational excellence book, which is available as a free PDF download. We will also show you how to access other Pearson resources for TQM, such as eTextbooks, study tools, online courses, and certifications. Finally, we will give you some tips on how to implement TQM in your organization.
What is Total Quality Management?
Before we dive into Pearson's offerings for TQM, let us first define what TQM is and what are its main principles and benefits.
Definition and Principles of TQM
TQM is a comprehensive and holistic approach to quality management that involves everyone in the organization, from top management to frontline employees, as well as customers, suppliers, and other stakeholders. TQM focuses on meeting and exceeding customer expectations by delivering high-quality products and services that add value and solve problems.
TQM is based on a set of core principles that guide the actions and decisions of the organization. These principles include:
Customer focus: The customer is the primary judge of quality and the ultimate source of revenue. The organization should strive to understand customer needs and wants, and deliver products and services that satisfy them.
Leadership: Top management should provide clear vision, direction, and support for quality initiatives. They should also create a culture of quality that encourages teamwork, empowerment, learning, and innovation.
Employee involvement: All employees should be involved in quality improvement activities and be given the necessary training, tools, and resources. They should also be recognized and rewarded for their contributions to quality.
Process approach: Quality should be built into every process and activity in the organization. The organization should identify, measure, analyze, improve, and control its key processes to ensure efficiency and effectiveness.
Continuous improvement: The organization should constantly seek opportunities to improve its products, processes, and services. It should also monitor its performance against quality standards and benchmarks, and implement corrective and preventive actions.
Fact-based decision making: The organization should use data and information to make informed decisions that support quality objectives. It should also use tools and techniques such as benchmarking, statistical process control, quality function deployment, etc., to analyze data and solve problems.
System approach: The organization should view itself as a system of interrelated processes that affect each other. It should also consider its external environment and its impact on quality.
Mutual benefit: The organization should establish long-term relationships with its customers, suppliers, partners, and other stakeholders that are based on trust, respect, cooperation, and mutual benefit.
Benefits and Challenges of TQM
TQM can bring many benefits to the organization if implemented properly. Some of these benefits are:
Increased customer satisfaction and loyalty
Improved quality of products and services
Reduced waste, defects, errors, rework, etc.
Lower costs and higher profits
Enhanced employee motivation and morale
Fostered innovation and creativity
Strengthened competitive advantage
Improved reputation and image
However, TQM also poses some challenges that need to be overcome for successful implementation. Some of these challenges are:
Lack of top management commitment and support
Resistance to change from employees or managers
Inadequate communication or coordination among departments or functions
Lack of training or skills for quality improvement
Lack of resources or time for quality improvement
Lack of measurement or feedback systems for quality performance
Lack of alignment or integration of quality goals with strategic goals
Lack of customer or stakeholder involvement or feedback
Why Choose Pearson Education for TQM?
Pearson Education is one of the world's leading publishers and providers of educational materials and solutions for learners of all ages and levels. Pearson offers a wide range of books, eTextbooks, study tools, online courses, and certifications that cover various topics and disciplines, including quality management and TQM.
Pearson's products and services are designed to help learners achieve their academic, professional, and personal goals by providing them with high-quality, relevant, and engaging content that is based on research, expertise, and best practices. Pearson also offers flexible and convenient delivery options that suit different learning styles and preferences, such as print, digital, or blended formats.
If you are looking for a reliable and reputable source of information and guidance on TQM, you can trust Pearson Education to provide you with the best resources available. In the next sections, we will introduce you to some of Pearson's offerings for TQM, starting with their flagship book: Quality Management for Organizational Excellence.
Pearson's Quality Management for Organizational Excellence
Quality Management for Organizational Excellence is a comprehensive and authoritative book that covers the principles and practices of TQM in depth. The book is written by David L. Goetsch and Stanley B. Davis, two renowned experts and consultants in the field of quality management. The book is intended for students, instructors, managers, and practitioners who want to learn more about TQM and how to apply it in their organizations.
Features and Contents of the Book
The book has many features that make it an ideal resource for learning and teaching TQM. Some of these features are:
A clear and concise writing style that explains complex concepts in simple terms.
A logical and coherent structure that follows the plan-do-check-act (PDCA) cycle of quality improvement.
A balanced and holistic perspective that covers both the technical and behavioral aspects of TQM.
A global and multicultural approach that incorporates examples and cases from different countries and cultures.
A practical and applied orientation that links theory to practice through real-world scenarios and exercises.
A rich and diverse set of learning aids that enhance comprehension and retention of key concepts. These include chapter objectives, summaries, review questions, critical thinking questions, ethics questions, teamwork exercises, case studies, etc.
The book consists of 16 chapters that cover the following topics:
The Total Quality Approach to Quality Management: Achieving Organizational Excellence
Quality and Global Competitiveness
Strategic Management: Planning and Execution for Competitive Advantage
The Voice of the Customer (VOC)
The Voice of the Market (VOM)
The Voice of Employees (VOE)
The Voice of Suppliers (VOS)
The Voice of Society (VOSO)
The Voice of Top Management (VOTM)
Quality by Design
Statistical Process Control
Process Improvement and Problem Solving
Benchmarking
Lean Enterprise
Six Sigma
Implementing and Validating the TQM System
How to Access the Book Online
If you are interested in reading the book, you have two options: you can either buy a print copy or download a free PDF version online. The print copy is available from Pearson's website or other online retailers. The free PDF version is available from Pearson's preface page, which you can access by clicking on this link. You can also scan the QR code below to access the page.
Once you are on the preface page, you can scroll down to the bottom and click on the "Download Preface" button. This will open a new tab with the PDF file of the book. You can then save it to your device or print it out for your convenience.
Pearson's Other Resources for TQM
In addition to the quality management for organizational excellence book, Pearson also offers other resources for TQM that can complement your learning and enhance your skills. These include eTextbooks, study tools, online courses, and certifications.
eTextbooks and Study Tools
Pearson's eTextbooks are digital versions of their print books that you can access online or offline on any device. They offer many benefits such as interactive features, personalized notes, highlights, bookmarks, search functions, etc. You can also access additional study tools such as quizzes, flashcards, videos, etc., that can help you review and reinforce key concepts.
Pearson offers a subscription service called Pearson+ that gives you instant access to over 1,500 eTextbooks and study tools for one low monthly fee. You can choose from different plans and terms that suit your needs and budget. You can also cancel anytime without any penalty.
If you want to try Pearson+ for free, you can sign up for a 14-day trial and get unlimited access to all eTextbooks and study tools. You can also browse their catalog and see if they have any eTextbooks related to TQM or quality management that interest you.
Online Courses and Certifications
Pearson also offers online courses and certifications that can help you learn new skills or advance your career in quality management or related fields. These courses and certifications are delivered through Pearson's online learning platforms such as Pearson VUE, Pearson Professional, Pearson Advance, etc.
Some of the online courses and certifications that Pearson offers for quality management or related fields are:
Certified Quality Engineer (CQE): This certification validates your knowledge and skills in quality engineering principles and practices. It covers topics such as quality systems, product and process design, quality tools and techniques, statistical methods, reliability, risk management, etc.
Certified Six Sigma Green Belt (CSSGB): This certification validates your knowledge and skills in applying Six Sigma methodology to improve processes and reduce defects. It covers topics such as Six Sigma philosophy and goals, project management, data collection and analysis, process improvement tools and techniques, etc.
Certified Lean Practitioner (CLP): This certification validates your knowledge and skills in applying lean principles and practices to eliminate waste and increase value. It covers topics such as lean philosophy and culture, value stream mapping, 5S, kaizen, kanban, poka-yoke, etc.
Certified Quality Auditor (CQA): This certification validates your knowledge and skills in auditing quality systems and processes. It covers topics such as auditing standards and principles, audit planning and preparation, audit execution and reporting, audit follow-up and closure, etc.
Certified Quality Improvement Associate (CQIA): This certification validates your basic knowledge and skills in quality improvement concepts and tools. It covers topics such as quality basics, teams, tools, techniques, communication, customer satisfaction, etc.
If you want to learn more about these courses and certifications or enroll in them, you can visit Pearson's website and search for them by name or category. You can also check the eligibility requirements, exam formats, fees, schedules, etc., before registering.
How to Apply TQM in Your Organization
Now that you have learned about TQM and some of the resources that Pearson offers for TQM, you might be wondering how to apply TQM in your organization. There is no one-size-fits-all formula for implementing TQM, as each organization has its own unique characteristics, challenges, and opportunities. However, there are some general steps that you can follow to guide you through the process. These steps are:
Assess Your Current Quality Status
The first step is to assess your current quality status and identify your strengths and weaknesses. You can use various tools and techniques such as surveys, interviews, focus groups, observations, audits, etc., to collect data and information from your customers, employees, suppliers, and other stakeholders. You can also use tools and techniques such as SWOT analysis, gap analysis, force field analysis, etc., to analyze the data and information and identify the internal and external factors that affect your quality performance.
Define Your Quality Goals and Strategies
The second step is to define your quality goals and strategies that align with your organizational vision and mission. You should involve all stakeholders in this step and ensure that they understand and agree on the quality objectives and expectations. You should also make sure that your quality goals are SMART: specific, measurable, achievable, relevant, and time-bound. You should also develop your quality strategies that outline how you will achieve your quality goals. You should consider the resources, methods, tools, techniques, etc., that you will need to implement your quality plan.
Implement and Monitor Your Quality Plan
The third step is to implement and monitor your quality plan. You should communicate your quality plan to all stakeholders and assign roles and responsibilities to each person or team involved. You should also provide training and coaching to ensure that everyone has the necessary skills and knowledge to perform their tasks. You should also monitor your progress and performance against your quality goals and standards using various tools and techniques such as dashboards, charts, graphs, reports, etc. You should also collect feedback and suggestions from your customers, employees, suppliers, and other stakeholders on how to improve your products, processes, or services.
Review and Improve Your Quality Performance
The fourth step is to review and improve your quality performance. You should evaluate your results and outcomes against your quality goals and standards using various tools and techniques such as audits, reviews, tests, inspections, etc. You should also identify any problems or issues that occurred during the implementation process using various tools and techniques such as root cause analysis, fishbone diagram, 5 whys, etc. You should also implement corrective or preventive actions to address the problems or issues using various tools or techniques such as PDCA cycle, 8D method, DMAIC method, etc. You should also recognize or reward the achievements or contributions of your stakeholders to quality improvement. Finally, you should document or share your lessons learned or best practices with others to facilitate learning or replication.
Conclusion
TQM is a philosophy or methodology that aims to achieve customer satisfaction or organizational excellence by involving all stakeholders in continuous improvement of products, processes, or services. TQM is based on a set of core principles that guide the actions or decisions of the organization. TQM can bring many benefits to the organization, such as increased customer satisfaction, improved quality, reduced costs, enhanced innovation, etc. However, TQM also poses some challenges that need to be overcome for successful implementation, such as lack of top management commitment, resistance to change, inadequate communication, lack of training, lack of resources, etc.
If you want to learn more about TQM or how to apply it in your organization, you can check out the books or resources offered by Pearson Education, one of the leading publishers or providers of educational materials or solutions. Pearson offers a comprehensive or authoritative book on TQM: Quality Management for Organizational Excellence,
FAQs
Here are some frequently asked questions (FAQs) about TQM and Pearson's resources for TQM:
What is the difference between TQM and quality assurance (QA) or quality control (QC)?
TQM is a broader and more comprehensive approach to quality management than QA or QC. QA and QC are focused on ensuring that products or services meet certain quality standards or specifications. TQM is focused on meeting and exceeding customer expectations by delivering value and solving problems. QA and QC are reactive and corrective processes that detect and fix defects or errors. TQM is proactive and preventive process that prevents defects or errors from occurring.
What are some examples of organizations that use TQM?
Some examples of organizations that use TQM are Toyota, Motorola, FedEx, Starbucks, Amazon, etc. These organizations have adopted TQM as a way of achieving customer satisfaction and organizational excellence. They have also won various quality awards or recognitions such as the Malcolm Baldrige National Quality Award, the Deming Prize, the European Quality Award, etc.
How can I access Pearson's eTextbooks and study tools for TQM?
You can access Pearson's eTextbooks and study tools for TQM by subscribing to Pearson+. Pearson+ is a service that gives you instant access to over 1,500 eTextbooks and study tools for one low monthly fee. You can choose from different plans and terms that suit your needs and budget. You can also cancel anytime without any penalty. To sign up for Pearson+, you can visit their website and create an account. You can also browse their catalog and see if they have any eTextbooks related to TQM or quality management that interest you.
How can I enroll in Pearson's online courses or certifications for TQM?
You can enroll in Pearson's online courses or certifications for TQM by visiting their website and searching for them by name or category. You can also check the eligibility requirements, exam formats, fees, schedules, etc., before registering. Some of the online courses or certifications that Pearson offers for TQM or related fields are Certified Quality Engineer (CQE), Certified Six Sigma Green Belt (CSSGB), Certified Lean Practitioner (CLP), Certified Quality Auditor (CQA), Certified Quality Improvement Associate (CQIA), etc.
How can I get a print copy of Pearson's quality management for organizational excellence book?
You can get a print copy of Pearson's quality management for organizational excellence book by buying it from Pearson's website or other online retailers. The book costs $74.99